At REMAIN, we process and ship orders during our main service hours, Monday to Friday from 8.00 AM till 4.00 PM CET (except for Danish public holidays). We aim to handle orders one business day after the receipt of payment.

Please note that custom fees are not included in the prices of our products and for orders outside the European Union, customers can be subject to international custom fees and additional taxes. As custom policies and import fees vary widely from country to country, we suggest you to contact your local customs office for current charges before you order.

At REMAIN, we offer the following payment methods:

• Mastercard
• Dankort/VISA/VISA Electron
• Maestro
• Viabill
• MobilePay
• PayPal
• American Express

At REMAIN, we offer a 30-day return policy and free returns within the EU.

Read more about our return policy here.